Why You'll See More Fat Zebra Branding in Your Pin Payments Communications
If you've applied for a Pin Payments account, or been in touch with our support team, you'll start seeing more Fat Zebra branding in your Pin Payments communications.
Here's exactly why, and where to go if you've got any questions.
What's happening
Fat Zebra is the parent company of Pin Payments, and we're making that connection more visible across
our communications.
Why we're flagging this now
Since Fat Zebra branding may start appearing more visibly in some of our communications, we
wanted you to hear about it directly from us.
Does this affect my Pin Payments account or integration?
No. This does not affect Pin Payments' API, application process, dashboard, or your existing
account, agreement, or pricing. Pin Payments keeps operating as usual.
Where do I go for support?
For anything Pin Payments related (an application, a transaction, general support) you can still go to:
Email: support@pinpayments.com
Phone: 1300 364 800
Same contacts, regardless of what branding you see.
Why we're making this change
We’re working to improve how we support you and the businesses you refer to us, through smoother,
more consistent experience across applications and support.
Quick answers
Why am I seeing this?
Fat Zebra owns Pin Payments, and that's becoming more visible in our
communications.
Do I need to do anything?
No.
Is my account changing?
No. Same account, same agreement, same service.
Who do I contact?
support@pinpayments.com or 1300 364 800, always.
I refer customers to Pin Payments: what do I tell them?
You can send them this article. Same contacts apply to them too.
